DELIVERY
We aim to process all orders on the day of purchase. However, please allow 1-2 business days for processing and a further 2+ business days for delivery in metro areas, and 2-4 in rural areas. Please note delivery times may be extended for sale purchases.
WITHIN AUSTRALIA
Standard Shipping
Standard shipping within Australia can take 2+ business days. We offer complimentary standard shipping for orders over $300. For all orders under $300, a flat fee of $10 applies for standard shipping.
All orders with standard shipping selected will be sent via Australia Post.
Express Shipping
Express shipping within Australia can take 1-2 business days. We offer complimentary express shipping for orders over $1500. For all orders under $1500, a flat fee of $20 applies for express shipping.
All orders with express shipping selected will be sent via Australia Post.
Shipping of Sale Items
Where suitable, all sale purchases are sent in our basic satchel. Please note, due to the heightened demand and increased order volumes experienced during sale periods, there may be potential delays in the processing and shipment of orders, as our team work diligently to manage the surge in demand and ensure the timely delivery of products. Please contact online@camarguefashion.com.au for further advice.
INTERNATIONAL ORDERS
All international orders are shipped via DHL Worldwide Express. Please note we do not accept returns on international orders. We are more than happy to assist you and encourage you to contact us directly if you have any questions regarding a product. Kindly note that in the event of DHL quoting shipping fees higher than initially anticipated, we may need to contact you to discuss and confirm the adjusted shipping costs before processing your order.
Unfortunately, fragrances and nail polish cannot be shipped outside Australia.
New Zealand
International express shipping to New Zealand can take approximately 1-3 working days for metropolitan areas / capital cities. All orders cost a flat fee of 40 AUD for express shipping.
Rest of the world
International express shipping to the rest of the world can take approximately 3-7 working days for metropolitan areas / capital cities. All orders cost a flat fee of 80 AUD for express shipping.
Duties & Taxes
Please note that import duties and taxes are not included in the item price or shipping cost for international orders. These charges are at the responsibility of customer to pay for upon delivery and we are not liable for any import duties and taxes that may be incurred. We also have no control over processing times or duty and tax rates set by customs in each country.
For any enquiries related to international orders, please contact online@camarguefashion.com.au
RETURNS (online only)
We hope you love your order, however if you are not fully satisfied we are able to fulfil a return request for an exchange, store credit or refund pending the following information.
What is eligible for return?
You can return for a refund, credit note or exchange if the item you have purchased is unworn, in pristine condition, in its original packaging, and with tags still attached. Please note, we do not accept returns on the following:
- Fragrances that have been opened
- Swimwear
- Sale merchandise
- Gift vouchers are also not able to be returned or redeemed for cash
Please note items purchased whilst in store, via our online store, are subject to our boutiques in-store returns policy. For clarity, we do not extend our return offers to in-store purchases where the customer has had the opportunity to inspect and try on the merchandise before making the purchase.
Once an exchange has been processed for an item, it cannot be returned for an exchange, credit or refund.
Can I return a sale item?
Sale items are final sale and thus are not eligible for return. All sale prices are final and we do not offer price adjustments. If you are unsure of a sale item purchase we are more than happy to assist with providing assistance via our James Street boutique or Customer Care team.
What is the return period?
To initiate the returns process we require written advice within three days of receiving delivered orders. Please email online@camarguefashion.com.au to notify our customer care team of your intended return and reason for return. Pending approval of your return request, the item must be received by Camargue within 7 days of acceptance.
Please note the returns policy is initiated for orders with in store collection once the product has been marked as ready for pick up. Any orders collected outside of the returns timeframe will only be eligible for a store credit or exchange and not a refund.
Please contact online@camarguefashion.com.au if you have any questions regarding the returns period.
What if I would like an exchange for a different size or style?
If you would like to exchange your order for another available size or style please confirm this with our customer care team via online@camarguefashion.com.au. Pending approval of your exchange request, the item you are returning must be received by Camargue within 7 days of acceptance. We will send your exchange as soon as we receive your return.
Please note we offer complimentary standard shipping for exchanges, however return shipping costs are at the expense of the customer.
How do I return my order?
Please ensure that all returns are placed in a suitable box or satchel with a tracking number. The tracking number must be communicated with Camargue customer care after sending. Please note that return shipping costs are at the expense of the customer.
Where do I return my order?
Please send an email to online@camarguefashion.com.au to request a return for your online order. Our online team will be able to assist you with the return process.
Can I return my order in-store?
While you can drop off your online return in-store, please note that online returns can only be processed by our online team. We strongly recommend sending an email to online@camarguefashion.com.au, as our online team is best equipped to assist you with the return process.